Shipping policy
Shipping Policy
At SOL, we aim to process and deliver your orders as quickly and safely as possible. Please read our shipping policy below.
Order Processing Time
Once an order is successfully placed, it will typically be processed within 1–3 business days, regardless of whether the order is prepaid or Cash on Delivery (COD).
Processing includes order verification, packing, quality checks, and handing the shipment over to our courier partner. COD orders may be subject to additional verification before dispatch.
Orders placed on Sundays, public holidays, or other non-working days may be processed on the next working day.
Transit & Delivery Time
After dispatch, the estimated transit time is generally 2–7 business days, depending on the delivery location and courier network.
Therefore, the overall estimated time from placing an order to delivery may typically range from 3–10 business days.
Delivery timelines may vary depending on factors such as:
- Delivery location and PIN code
- Courier network availability
- Weather conditions
- Public holidays
- Operational delays or other circumstances beyond our control
Courier Partners
We ship orders through standard and reliable courier services operating across India.
The courier partner used for dispatch is selected by us based on factors such as serviceability, location, shipment requirements, and operational efficiency. Customers cannot request or select a specific courier service for their order.
Shipping Across India
We currently ship to serviceable locations across India. While we aim to provide nationwide delivery, certain remote or restricted PIN codes may have limited courier serviceability.
In the event that an order cannot be delivered to the provided PIN code, we will contact the customer regarding the available options.
Order Tracking
Once your order has been dispatched, tracking details will be shared with you through the contact information provided while placing the order, where applicable.
Please allow some time for the tracking information to become active after dispatch.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.
SOL will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
Delays in Delivery
While we make every effort to ensure timely delivery, the estimated delivery timelines are not guaranteed. Delays caused by courier operations, weather, natural events, strikes, public holidays, incorrect addresses, or other circumstances beyond our reasonable control may occur.
We will assist customers wherever possible in resolving shipment-related issues, but we cannot guarantee delivery within a specific date or time.
Failed Delivery & Return to Origin
If a delivery attempt is unsuccessful due to reasons such as an incorrect address, refusal to accept the shipment, repeated unsuccessful delivery attempts, or the customer being unavailable, the shipment may be returned to us.
For COD orders, customers are requested to ensure that they intend to accept the order before it is dispatched. SOL reserves the right to restrict or decline future COD orders in cases of repeated refusal or unsuccessful deliveries.
Any reshipping or additional delivery charges, where applicable, may need to be borne by the customer.
Damaged or Missing Items
If your order arrives damaged or if there is an issue with the items received, please contact us as soon as possible after delivery and provide relevant details and supporting photographs or videos, where applicable.
Such issues will be reviewed in accordance with our applicable return and refund policy.
Changes or Cancellations
Once an order has been processed or dispatched, changes to the shipping address or cancellation requests may not be possible. Customers are requested to carefully review their order and shipping details before completing the purchase.
Contact Us
For any questions or concerns regarding your order or shipping, please contact our customer support team through the contact details available on our website.
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective upon being published on our website.